FAQ

COVID 19 - Health information and instructions

The organization is doing everything to guarantee your well-being throughout the festival. Security guards, police and first aid workers work together with the organizers to keep you safe and to provide assistance when needed.

The hygiene, distancing and disinfection measures for the event comply with the measures in force, recommended by the Quebec Ministry of Health and Social Services

 

TICKETING

In order to ensure compliance with health measures, each show is offered at a ticket office. Purchase or reservation is made online only and no passport is available.

To attend the show of your choice, you must purchase your tickets at the same time for your family bubble and / or resident at the same address. It is important to have the details of all participants (first name, last name, email and phone number) when purchasing tickets. This information will be requested when you proceed to payment.

Each space fitted out with a marking on the ground or a temporary arrangement can accommodate between 1 and 4 people. (Sirius XM and Loto-Québec stage).

Public Health requires the keeping of a register of all spectators. This is why the series on the water requires an online reservation to know the location of the show, despite the shows are free.

To purchase tickets for paid shows or reserve your pass for the show series on the water:

https://lepointdevente.com/festivaldiapason

To see the 2021 program: https://festivaldiapason.com/programmation/

TICKETING POLICY

The organization will provide a full refund ONLY if shows are canceled due to COVID-19 reasons.

TIME

We invite you to come to the site entrance at least 30 minutes before the start of the show with people from the same family circle with whom you bought your tickets. All sites open 1 hour before the start of the first game.

We strongly recommend that all spectators arrive before the start of the show.

PRESENTATION OF YOUR TICKETS

In order to limit contact, no physical ticket will be distributed. Electronic tickets will be sent when booking. For the sake of the environment, we invite you to save your tickets on a phone.

DISINFECTION

Each participant must disinfect their hands in a disinfectant distribution area provided for this purpose at entrances and exits, toilets and strategic places on the sites.

ENTER EXIT

For each of the sites, the entry and exit may be at two different locations and require you to take a detour at the end of the show. The places will be clearly identified and members of staff will assist you as needed.

CHECKING THE BAGS

For security reasons, the contents of each participant’s bags will be checked. You will need to open your bag yourself to have the contents checked. We invite you to consult the FAQ section to find out the eligible items on the sites.

SITE CONFIGURATION

The configuration of each site has been designed to meet the physical distancing standards required for festivals by Public Health and the Government of Quebec. The configurations cannot be changed once there.

Sirius XM stage and Loto-Québec stage

These shows are presented in a standing configuration. No chair will be allowed or available on the sites. An area will be delimited by markings on the ground and / or a suitable layout that can accommodate between 1 to 4 people.

Series under the stars

The series of shows under the stars will be presented in a seated configuration by family bubble and / or resident at the same address.

Water series

The series of shows on the water asks each spectator to have their own boat (canoe, kayak, etc.) or to hire one at Rivière-des-Mille-Îles park and to respect the rules. health rules in force.

Surprise series

The series of surprise shows will be presented in a seated configuration by family bubble and / or resident at the same address.

SITE CAPACITY

In accordance with the regulations in force, each site has a maximum capacity. The capacities may be subject to change depending on the instructions issued by Public Health.

SOCIAL DISTANCING

A distance of 2 meters must be respected at all times between each person who is not from the same family bubble. In order to ensure the smooth running of the event, we ask you to comply with the established security perimeters, to respect the signage, and the direction of traffic on the sites.

END OF THE SHOWS

Once the shows are over, a distance of 2 meters must be maintained between each family / resident bubble at the same address throughout respecting the signs until the exit.

WEARING THE MASK

Wearing a mask (procedural or reusable) is mandatory at all times when traveling outside of designated areas by family bubble. You don’t need to have a mask in your assigned space.

BATHROOM

At each site, sanitary facilities will be accessible and disinfected frequently during the event. Wearing a mask and a physical distance of 2 meters are mandatory at all times in the queue and inside the facilities.

DRINKS AND FOOD

Bar service will be available on the various stages, with the exception of the series on the river. The service will be done only by a bar-mobile service. Spectators will not be able to come to the bar directly.

Given the atypical used sites used, payment by cash is the only way to pay for your purchases.

Exceptionally this year, no food offer will be available on the various sites.

CROWD MOVEMENT

At no time are participants allowed to assemble at the front of the stage. Moshing and crowd surfing are strictly prohibited.

Health management provided by Proaxion.

What are the opening hours of the sites?

Please see show times in the 2021 edition tab on our web site. Venues open 1 hour before the first artist starts.

How much do shows cost?

Ticket prices are per unit and include taxes and service charges. No passport is available. We invite you to consult the festival ticket office to find out the prices per show.

The series of shows on the water is free, but requires an online reservation for the location of the show.

All festival-goers must have a ticket, regardless of age. Children aged 12 and under have free access to the various shows, but must be part of the transaction when booking.

Tickets can be purchased here.

Is there a physical sales counter where to buy tickets for the cruises?

No. Purchases can only be made online until Sunday August 8..

Are shows cancelled if it rains?

All activities will be held nonetheless, though we may have to cancel some for security reasons in case of stormy weather. Daily announcements will be published on Diapason’s social media accounts.

Weather forecasts are available here.

Can we come and go freely from the sites?

Exceptionally this year, festival-goers will be invited to stay in place throughout the show.

In order to comply with sanitary measures and public health instructions, access to the sites is controlled by a ticket office (free or paid). Entrance will be allowed only to persons holding a ticket.

Are we allowed to bring our pets?

Only duly identified assistance dogs are allowed to enter the sites. However, they are not allowed on the pontoon used for cruises.

Can we bring chairs?

No. Chairs are not allowed, except for those already provided on the sites for the terraces.

Are the sites accessible for people with reduced mobility?

Both sites and the cruise pontoon are accessible for people with reduced mobility. However, there are no reserved spaces.

Are there reserved areas for the audience in front of the stage?

No, it’s first-come, first-served.

How do we get to the festival?

Please check out the TRANSPORTATION section for full details.

Is there a camping ground or accommodation nearby?

There’s no camping ground. Please check out the ACCOMMODATION section for full details.

What payment methods are accepted on site?

Cash only. ATMs are available near the Sirius XM stage. There’s also a Desjardins caisse and a National Bank branch near the sites.

What fun things are there to do in the daytime?

Please check out the URBAN TOURISM section to find suggestions of activities to do in Laval.

Can we bring drinks?

No outside drinks, alcoholic beverages or liquids are allowed on the sites.

Nevertheless, Diapason invites you to bring a reusable bottle since free water stations have been set up on both sites. Empty plastic water bottles are also sold on site at the bar.

Can we bring food?

No outside food is allowed on the sites.
Please check out the WHERE TO EAT section to learn more about how to plan a lovely evening in the heart of the Vieux Sainte-Rose.

Are there any paid parking spaces?

No paid parking is provided, but there are public parking lots within walking distance. Please check out the TRANSPORTATION section for more information.

Can I come by bike?

Of course! While bikes are not allowed on the sites, racks are located near the entrance for your convenience.

Am I allowed to promote or sell merchandise on site?

Promotion, solicitation or sale of any kind is strictly forbidden on the sites. Festival-goers behaving inappropriately will have to leave the premises.

What can I do if I lose an item on a site during the festival?

Go to the festival headquarters, located at the back of 214, boulevard Sainte-Rose, from August 5 to 7, 1 p.m. and 9 p.m. You can also write to us at info@festivaldiapason.com. Someone from the team will get back to you as soon as possible.

Should I be concerned about my safety while on site?

We are doing everything we can to ensure of your safety throughout the event. We are working closely with security guards, police officers and first aid technicians to provide assistance if necessary.

The event’s hygiene, distancing and disinfection measures comply with the measures in force, recommended by the Quebec Ministry of Health and Social Services.

How can I volunteer for Diapason?

Please check out the VOLUNTEER section and fill out the form.
We look forward to meeting you!

What are the site regulations?

When you arrive, the security staff will ask to open your bags to check their contents. We are counting on your collaboration to make Diapason a pleasant and safe experience for all.

The following items are prohibited on the festival sites:

  • Chairs
  • Bicycles
  • Skateboards
  • Drones
  • Glass or metal containers
  • Pets (except for duly identified assistance dogs)
  • Outside alcoholic and non-alcoholic beverages
  • Food (except for products you just bought from an ice cream shop)
  • Illegal drugs and drug paraphernalia (the sites are non-smoking under the law)
  • Sporting goods (beach ball, soccer ball, Frisbee, ball, etc.)
  • Fireworks or firecrackers
  • Musical instruments
  • Products intended for promotion or sale
  • Edged weapons or blunt objects
  • Professional photography or recording equipment. Only our partners hold media accreditation and, as such, are authorized to use such equipment on the sites.
  • Any object that could cause injury or that is deemed inappropriate by security staff

The following items are allowed on the festival sites:

  • Bags, backpacks and purses (which will be searched at the entrance)
  • Strollers
  • Beach towels
  • Umbrellas (in case of use, you will be asked to move to the back of the crowd so as not to hide the view of others)